Built for Microsoft 365
Built to work with Microsoft 365, SharePoint, and Teams. So, your team can use tools they already know.
Built for Microsoft 365 Teams
SharePoint Helpdesk you can depend on
Enhance the quality of your support with a flexible Office 365 ticketing system.
- - Get started quickly using ready-made templates.
- - Manage requests directly via the web or Microsoft Teams, for both agents and end users.
- - Keep your data within your own Microsoft 365 environment.
“SteadyPoint helped centralize support requests inside Microsoft 365. Response times improved, without adding another platform.”
Verified By
- - 30 days free trial
- - No credit card required
- - Cancel anytime
Your data stays with you
All ticket data is securely stored within your own SharePoint Online environment.
Supports your compliance requirements
Designed to align with standards like GDPR and HIPAA.
Support from day one
Get onboarding guidance and responsive support from the SteadyPoint team whenever you need it.
How it works
From request to resolution in 3 clear steps
01
Create a ticket
Users can submit requests through SharePoint, Microsoft Teams, or email.
02
Route it automatically
Requests are assigned and routed using no-code workflows. Reminders and SLA-based actions help keep everything on track.
03
Resolve and track progress
Monitor ticket progress and resolve issues faster. Gain clear visibility with built-in reports or Power BI dashboards.
Create Tickets via Email and from Anywhere
Users can easily create tickets via email and receive replies. All messages stay connected to the same ticket, keeping conversations clear and traceable.
You can also use Power Automate to create tickets from any other system. This includes internal apps, monitoring tools, and external business platforms.
AI-Enhanced SharePoint Ticketing for Faster Resolutions
SteadyPoint is an AI-empowered SharePoint ticketing solution built to help support teams work faster. Agents can summarize ticket descriptions, generate resolution details, and write professional ticket comments with AI assistance. Based on the ticket description, the system can also suggest helpful solutions to speed up issue resolution. As a Best Helpdesk AI & SharePoint Ticketing System, SteadyPoint helps organizations simplify ticket management with AI SharePoint Helpdesk capabilities directly inside Microsoft 365.
Work from one interface in Microsoft Teams
Let employees submit and manage support tickets directly with our Microsoft Teams helpdesk. Triage requests, automate workflows, and resolve issues faster, all in one place.
This Office 365 ticketing system makes the ticketing process much more effective for your business.
Ready to add SteadyPoint Helpdesk to your Microsoft Teams?
Installation Guide
Watch the complete installation walkthrough for SteadyPoint Helpdesk, or follow the step-by-step install guide.
SharePoint Helpdesk Solution
Resolve requests faster with one simple system.
SharePoint hosted data
Your ticket data stays in your own Microsoft 365 tenant. It is stored in SharePoint Online, not on SteadyPoint servers.
ITIL-compliant
Built with ITIL best practices to support consistent service workflows.
GDPR and HIPAA compliant
Supports compliance needs such as HIPAA and EU GDPR requirements.
Feature Highlights
Key capabilities from SteadyPoint Helpdesk in one view.
Problem Catalog
Create a problem catalog based on real user issues. Organize it in up to four levels.
Learn about Problem Catalog
User Hierarchy
Set user roles with a four-level hierarchy across your teams.
Learn about User Hierarchy
Automatic and Manual Routing
Route tickets manually or automatically so they reach the right team faster.
Learn about Automatic and Manual Routing
Open Tickets via Email
Let users open tickets by email without logging into the portal.
Learn about Open Tickets via Email
Reminders & Escalations (SLA)
Use reminders and escalations to keep SLA targets on track.
Learn about Reminders & Escalations (SLA)
Knowledge Base
Publish articles and guides so users can solve common issues quickly.
Learn about Knowledge Base
Stay on top of new tasks
Get alerts when new tickets are created.
Learn about Stay on top of new tasks
Never miss an activity
Track ticket activity to see progress and ownership at a glance.
Learn about Never miss an activity
Meet your deadlines
Set clear reminders so teams act before deadlines.
Learn about Meet your deadlines
Multiple working calendars
Use working calendars that match each team's local schedule.
Learn about Multiple working calendars
Admin Center
Manage users, settings, and app data from one admin center.
Learn about Admin Center
Customizable Ticket Templates
Customize ticket forms with the fields your team needs.
Learn about Customizable Ticket Templates
Reporting Tools
View ticket and performance reports to make better decisions.
Learn about Reporting Tools
Tickets Auto-Close
Auto-close resolved tickets when users do not reply.
Learn about Tickets Auto-CloseComparison
Why SteadyPoint vs generic ticketing tools
| Capability | SteadyPoint Helpdesk | Generic Ticketing Tools |
|---|---|---|
| Microsoft Teams | Works directly inside Teams for creating and managing tickets. | Usually needs extra tools or switching between apps. |
| Data storage | Data stays inside your Microsoft 365 tenant on SharePoint Online. | Data is often stored outside your Microsoft environment. |
| Workflows | No-code setup for routing, reminders, and ticket steps. | Often requires technical setup or vendor support. |
| Setup speed | Quick to deploy with minimal effort. | Slower setup due to integrations and migration work. |
Explore SteadyPoint Helpdesk
Compare plans, review features, or follow step-by-step guides to set up your SharePoint helpdesk in Microsoft 365.