Reports offer a way to extract and present a specific subset of the information from a large database. Reports are preset to provide the user with graphically presented information regarding the tickets, performance, and resolution time. In this blog, we'll explore the types of reports available in our Office 365 ticketing system.
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Report Types
- Ticket Reports
- Performance Reports
Ticket Reports
- Tickets by Status
- Tickets by Site/Location
- Tickets by Request Type
- Tickets by Owner's Department
Performance Reports
- By Assignee performance (Average SLA time vs. Average Actual time)
Filtering Options
You can filter data by department and date using the options located at the top left of the screen under the "Filters" button.
