Designed to make you one with the office 365 Ecosystem
Start Your Free TrialCollaboration made simple with a familiar Office 365 look and feel
You can use your existing O365 Active Directory (AD) with SteadyPoint Helpdesk add-in. Add your users to the platform with minimal hassle
Your data is entirely hosted on SharePoint online in your Office 365 tenant, we keep none of it
Comprehensive in its tools for internal users, SteadyPoint Helpdesk app can also be utilized as a ticketing system by external users through Office 365 services
By using the Helpdesk portal from Office 365, or by submitting tickets through email which are then collected
From any device through our mobile responsive solution, which is optimized for better teamwork
Allowing you to close the feedback loop and better understand where weakness exists
The Helpdesk app is a very stable and convenient to use, I am very happy to use it the most great feature in this software is create ticket using email and Microsoft Power Automate its very useful.
SteadyPoint provided technical assistance to the USAID Enhanced Palestinian Justice Program (EPJP) to create the Document Management, Workflow and Archiving System (DMWAS), based on Microsoft's SharePoint platform. DMWAS responds to the Palestinian Family Court’s certifications and case management needs. SteadyPoint’s professionalism, responsiveness and flexibility for "out-of-scope" requirements contributed significantly to the success of this application development activity. EPJP recommends working with SteadyPoint on similar projects.
SteadyPoint gives us the ability to implement a One for All HelpDesk utility. It is clean, it is easy to use, it is complex, yet easy enough to get you going fast. It really gets even easier when you have a good support agent working with you along the way.
What I like best about SteadyPoint, is that it keeps all settings within your own office 365 cloud, not on someone else's. I also like the fact that it is still under constant development.
It’s a user with access to Helpdesk who doesn’t have an office 365 license, such as your vendors, customers, partners, auditors, … etc.
These users can submit support tickets or service requests using Office 365 services only.
You can check out our other Office 365 solutions for SME’s.
SteadyPoint Helpdesk app is packed with amazing features, including:
SteadyPoint Help desk is built with ITIL best practice guidelines in mind.
Your users can open new tickets in Help desk via email.
Route tickets and service requests to the correct queues for handling by the proper teams.
With escalations and reminders, never let a ticket go unaccounted for!
Go beyond the default ticket template and customize tickets to meet your organizational requirements
Integrate your system with SteadyPoint Help desk and create tickets using REST API’s and Office 365 MS Flow
The latest and greatest from SteadyPoint.
Interested in the difference as to where your data is hosted for Helpdesk? Read more about the difference between SharePoint hosted data vs Provider hosted data.
Unsure if you need a Helpdesk? Looking to see if it provides the cure for your problem? Then read the 4 reasons why now is the time for you to get a Helpdesk!
The 5 questions you should have on your checklist when you're shopping for a Helpdesk!
Safad Building, Al-Masyoun, Ramallah, Palestine
+970 2 296 4006
DAMAC Business Tower, Dubai, UAE
Ahmad Tareq
+971 566 284 088
