This is SteadyPoint Helpdesk, Office 365’s Best Helpdesk Solution

Designed to make you one with the office 365 Ecosystem

Start Your Free Trial

Made for SME’s to take their Office Experience to the next level

Collaboration made simple with a familiar Office 365 look and feel

user management

Minimal user management

You can use your existing O365 Active Directory (AD) with SteadyPoint Helpdesk add-in. Add your users to the platform with minimal hassle

host your data

Host your own data

Your data is entirely hosted on SharePoint online in your Office 365 tenant, we keep none of it

serve customers

Serve your employees and customers

Comprehensive in its tools for internal users, SteadyPoint Helpdesk app can also be utilized as a ticketing system by external users through Office 365 services

Ticket creation made simple

By using the Helpdesk portal from Office 365, or by submitting tickets through email which are then collected

Team collaboration and ticket tracking

From any device through our mobile responsive solution, which is optimized for better teamwork

Capture value through reporting

Allowing you to close the feedback loop and better understand where weakness exists

feature image

Trusted by many great businesses

  • Bank of Palestine
  • Chemonics
  • Edgo
  • US Embassy
  • EAPW
faq image

Frequently Asked Questions

Every user with Office 365 license that includes SharePoint.
Both. Helpdesk can be configured to work as a ticketing solution for your own employees, your own customers, or a combination of the two.

It’s a user with access to Helpdesk who doesn’t have an office 365 license, such as your vendors, customers, partners, auditors, … etc.

These users can submit support tickets or service requests using Office 365 services only.

It is free. You can set-up as many external users as you require as they are excluded from Office 365 licensing.

Explore our other solutions and projects

You can check out our other Office 365 solutions for SME’s.

More awesome features

SteadyPoint Helpdesk app is packed with amazing features, including:

ITIL compliance

ITIL Compliance

SteadyPoint Help desk is built with ITIL best practice guidelines in mind.

ticket creationa

Create tickets through Email

Your users can open new tickets in Help desk via email.

work flow

Ticket Assignment

Route tickets and service requests to the correct queues for handling by the proper teams.

SLA

Meet your SLA

With escalations and reminders, never let a ticket go unaccounted for!

customizable templates

Customizable Templates

Go beyond the default ticket template and customize tickets to meet your organizational requirements

system integration

System Integration

Integrate your system with SteadyPoint Help desk and create tickets using REST API’s and Office 365 MS Flow

Want to stay up to date with everything SteadyPoint?
Join our awesome mailing list.

Our Blog

The latest and greatest from SteadyPoint.

SharePoint Hosting vs Provider Hosting

Helpdesk

Interested in the difference as to where your data is hosted for Helpdesk? Read more about the difference between SharePoint hosted data vs Provider hosted data.

Why do I need a Helpdesk?

Helpdesk

Unsure if you need a Helpdesk? Looking to see if it provides the cure for your problem? Then read the 4 reasons why now is the time for you to get a Helpdesk!

Your Helpdesk Checklist

Helpdesk

The 5 questions you should have on your checklist when you're shopping for a Helpdesk!

Get in touch




How to find us

Head Office

Safad Building, Al-Masyoun, Ramallah, Palestine

sales@steadypoint.net

+970 2 296 4006


GCC Reseller

DAMAC Business Tower, Dubai, UAE

Ahmad Tareq

a.tareq@deltaline-it.com

+971 566 284 088