1
Why SteadyPoint Helpdesk?
SteadyPoint Helpdesk is built on Microsoft 365, integrates with SharePoint, Teams, Power BI, Power Automate, and Power Apps, keeps data in your tenant, and uses your existing AD user management.
2
What services do you provide?
SteadyPoint provides a Helpdesk platform plus software development, mobile apps, BI, and intranet services.
3
What Helpdesk features do you offer?
We offer customizable forms, workflow builder, SLA, knowledge base, triggers, Teams integration, email-to-ticket, reporting, and task management.
4
Why is SteadyPoint Helpdesk shown as Free on Microsoft Store?
Apps are labeled free when billing is not processed through Microsoft. You can still start with a 30-day free trial before choosing a paid plan.
5
How can I install a trial?
Start your 30-day trial from AppSource: AppSource
6
Is the trial version free?
Yes, there is no charge during the 30-day trial period.
7
How do I cancel my subscription?
If you do not renew manually, your subscription is canceled automatically.
8
How does pricing work?
Pricing is based on plan and modules: Basic, Professional, and Premium. See pricing
9
Who counts as a Helpdesk user?
Any user who can log in to the app, including agents and end users.
10
Can I try Helpdesk before buying?
Yes, you can start with a 30-day free trial.
11
What Microsoft 365 plan do I need?
Any plan that includes SharePoint service.
12
Do you have a free version?
No permanent free version is available. You can start with a 30-day free trial.
13
Do you offer non-profit discounts?
Yes, for eligible organizations. Contact sales@steadypoint.net.
14
Where are you located?
Delaware, USA.
15
Does your system support external users?
Yes. External users can create tickets by email and receive updates.
16
Do you support perpetual licenses?
No. We currently support annual subscription licensing.
17
Do you support on-premises?
No, on-premises deployment is not supported.
18
Is it for internal or external use?
Both. You can configure it for internal support, external support, or both.
19
Do you offer annual subscriptions?
Yes. Details are available at pricing
20
What is a Helpdesk external user?
A user without a Microsoft 365 license (such as vendors or customers) who interacts with your support process.
21
Can I extend my 30-day trial?
Yes. Contact sales@steadypoint.net to request an extension.
22
How does external user licensing work?
External user licensing is free.
23
Difference between Form Builder, Workflow Builder, and Triggers?
Form Builder captures request data, Workflow Builder automates ticket flow, and Triggers automate actions and external integrations.
24
Who are agents in SteadyPoint Helpdesk?
Agents are users who handle tickets: reply, update, close, reassign, and manage ticket details.
25
What payment options do you accept?
Annual subscriptions can be paid by credit card or bank transfer.
26
Who are customers in SteadyPoint Helpdesk?
Customers are users who raise tickets and follow ticket status.
28
How can we upgrade our plan?
Contact sales@steadypoint.net.
29
How can I renew my subscription?
Contact sales@steadypoint.net.
30
What if I miss payment?
Your subscription is canceled until renewal.
31
What if I cancel subscription?
Access is removed until you renew.
32
Recommended plan for small teams?
Basic plan.
33
How to configure ticket auto close?
Use the ticket auto-close guide in our Helpdesk blog.
34
How to implement location-based routing?
Use the location-based routing guide in our Helpdesk blog.
35
Can Helpdesk organize internal department support?
Yes, with department-specific workflows and routing.
36
Can Helpdesk organize support for external customers?
Yes, external users can submit tickets and receive status updates by email.
37
How can I set up SLA?
Use the SLA configuration guide in our Helpdesk blog.
38
What is Request Type Admin?
A SharePoint group with full permissions for tickets under a specific request type.
39
Do academic institutions get special pricing?
Yes. Contact sales@steadypoint.net for eligibility details.
40
What is the storage limit?
Storage depends on your Microsoft 365 plan.
41
What are the Terms of Service?
42
Does SteadyPoint support creating tickets via email?
Yes, for both internal and external users.
43
Do I need Power Automate?
Not always. It is required for some features like Triggers, email ticketing, and SLA workflows.
44
How do I get latest updates?
Follow release and update posts in our Helpdesk blog.
45
Does the system support change management?
Yes, through Workflow Builder, Triggers, and Activities.
46
How will I receive the license?
No license key is needed; licensing is managed on our side.
47
How to switch to a higher plan?
Contact sales@steadypoint.net.
48
Can customers track their tickets?
Customers receive status updates by email.
49
Is SteadyPoint integrated with Microsoft Teams?
Yes, Teams integration is supported.
50
Does SteadyPoint support surveys?
Yes, using Microsoft Forms links in notifications.
51
When was SteadyPoint Helpdesk established?
2018.
52
How often do you update SteadyPoint Helpdesk?
We continuously release improvements and updates.
53
Can we arrange a call with your team?
Yes. Book a meeting at calendly