Office 365 Helpdesk: 6 Benefits You Should Know

When you have an Office 365 license you’ll get a unified license for all Office products including Office Applications, OneDrive Storage, Skype and add-ins in Microsoft AppSource. In other words, Office 365 license covers all required services. The result? Reducing licensing costs which can be a real headache for a business owner.

The beauty of Microsoft products is that if you use apps built within that environment, you can also integrate it within other applications in that same environment. Using Microsoft Flow and Microsoft Azure you can create multiple different working situations without needing to resort to much outside integration.

The biggest advantage of having your helpdesk ticket management system on the cloud is data security and backup options it provides. Your data is perpetually backed up, and can be retrieved any time you want, and you’ll always be available. You’ll be up and running, no matter what happens.

See other cloud benefits in our blog post Should I move to Office 365.

This one is pretty cool for small businesses. Forget about upfront costs. Office 365 has a flexible monthly billing process that lets you add or decrease the number of users to suit your needs. You’re not locked into a contract and you can change plans at any time to suit your growing business needs. This kind of scalable solution might be exactly what a business looking to get started in the cloud needs. Since you don’t have to worry about upfront costs, it will be easier to fit this solution into your monthly budget.

You can get a free trial to try our Office 365 Helpdesk add-in before buying it. You can also find videos and preview images to be familiar with the add-in before taking any next step. Just follow this link.

Configuring the Helpdesk in Office 365 is straightforward. If you run into an issue, our documentation has you covered. Follow one of the guides on our blog, or email us at sales@steadypoint.net.