Since launching our SharePoint helpdesk app, we've released a series of updates packed with features that improve performance, automation, and usability. In this blog, we’ll walk you through the key releases, highlighting the features that shaped our journey and brought our product closer to meeting your needs.
New SPFx-Based Version
This release introduces a new version of the app built using SharePoint Framework (SPFx), aligned with Microsoft’s latest development guidelines and technologies. The update ensures improved compatibility with Microsoft 365, better maintainability, and readiness for future SharePoint updates.
Below is a list of the changes and releases included in this version.
Step 1: SteadyPoint HelpDesk 1.0.3.5 - AI Integration in Helpdesk
AI is now integrated into the Helpdesk to:
- Assist in replying to ticket comments using AI.
- Summarize tickets based on the subject and description.
- Suggest possible resolutions.
Step 2: SteadyPoint HelpDesk 1.0.3.4 - Ticket Visibility Reason
- Visibility reason is displayed directly on the ticket.
- Shows why a user can view a ticket.
- Possible reasons: admin, request type admin, assignee, watcher, or other roles.
SharePoint Add-in Release Timeline
SteadyPoint HelpDesk 1.0.3.0
- Customer portal.
- Link tickets with one click.
- Delete attachments.
- A new trigger reaction: send email to ticket owner’s manager.
- Form submission: add watchers during ticket creation.
- Updated default workflow.
- View a group’s members.
- General enhancements and bug fixes.
SteadyPoint HelpDesk 1.0.2.4
- Connect user-defined fields to SharePoint columns.
- Customize views per workspace and request type.
- Create a workspace from a customizable template.
- Enhance triggers, status color coding, and task alert sound.
- Design, performance, and general bug fixes.
SteadyPoint HelpDesk 1.0.2.3 to 1.0.0.0
Major milestones in these releases include external communication, knowledge base improvements, dynamic workflows and triggers, form builder and filters, Microsoft Teams and Outlook integration, multilingual support, approval templates, discussion improvements, manual routing, reporting improvements, and foundational helpdesk capabilities such as routing, escalations, SLA, and email ticket creation.
Also released in this journey: performance and security updates, Teams integration, views/filters module, form builder improvements, workspace grouping and watchers, multilingual UI support, editable email templates, lookup rows, email communication enhancements, history and activities upgrades, approvals, reassignment and reopened-ticket reporting, rich text improvements, optional discussion boards, routing improvements, and early core releases that introduced the foundational helpdesk platform.
Early foundation highlights (1.0.0.0): Routing (Direct assignment, Resource pool, and SPOC), Problem Catalog, Escalations/Reminders/SLA, ticket re-open, integrated assets tracking, task delegation, export to Excel, open ticket via email, and reporting.
We’re proud of how far the SharePoint helpdesk app has come and excited for what’s next. Stay tuned for more updates and innovations ahead.