In this blog, we'll outline the support you can expect at every stage, from trial to purchase and beyond, with the best SharePoint helpdesk software.
SteadyPoint Helpdesk Support Stages
Use this guide as a quick reference for what support is included at each stage, and what outcomes you should expect from our team.
Step 1: Trial Support
During your trial period, you will have our team walk you through a short demo via Teams, answer any questions you may have and guide you with configurations to our system.
Additionally, you will have our team work around the clock to answer any questions you may have via email at support@steadypoint.net.
Step 2: Purchase and License Support
Once you purchase our Helpdesk, you will have a team helping with your on boarding process. You will receive 6 hours of support broken down to 3 sessions with our product team. This support consists of configurations, step by step guidance to our helpdesk and 24/7 support via emails.
Step 3: Community Support
You have access to all our blogs that will answer any question you may have about configurations or set ups.