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Every user that has Office 365 account with SharePoint service.
It is someone outside of your organization who can access your helpdesk but does not have a license for your SharePoint Online or Microsoft Office 365 subscription such as vendor, customer, partner, auditor, ...etc.
It is Free. Create external users as many as you need without limitations, they are excluded from SteadyPoint and Microsoft licensing.
Sure, you can request free trial version for 15 days from here to test the product and to make sure it fulfill your organization needs.
Bank transfers, checks, or through Microsoft store using visa card.
Every plan that has SharePoint service. Enterprise plans such as E1, E3, and E5 and Business Premium, Business Essentials.
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Steadypoint , Microsoft Partner