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Every user with an Office 365 license that includes SharePoint.
Both. Helpdesk can be configured to work as a Helpdesk solution for your own employees, your own customers, or a combination of the two.
It’s a user with access to Helpdesk who doesn’t have an office 365 license, such as your vendors, customers, partners, auditors, … etc.
It is free. You can set-up as many external users as you require as they are excluded from Microsoft licensing.
You sure can!, you can download a trial version of Helpdesk for free, for a trial period of 15 days.
Bank transfers or checks.
Any plan that includes the SharePoint service. Enterprise plans such as E1, E3, and E5 and Business Premium, Business Essentials.
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Steadypoint , Microsoft Partner