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Steadypoint

Manage & Track tickets Anytime, Anywhere, and from Any Device

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Sharepoint & Office 365 Add-in

  • Supports Sharepoint 2016+ and Office 365
  • Supports Arabic and English languages
  • Subscription and One Time offers
  • Integration with Active Directory
  • Mobile Responsive App


If you don't have Office 365, start from here

Mountain View

Problem Catalog

  • Easy to create problems types and sub types
  • 3 levels of classifications and specialties
  • Can build team for each specialty and problem type

Build Team

  • Build team per specialty
  • The team can be single user or group of users
  • Permission model per team and individual user
  • Can specify a routing option for each team
  • Create calendar for each employee that contains business and working days

Mountain View
Mountain View

Knowledge Base

  • Search about meta-data and content
  • Filter/Group meta-data
  • Access authenticated data

Escalations, Reminders, and SLA

  • Specialties driven escalations and reminders
  • A CAP can be selected to specify the maximum number of reminders and escalations that can be trigger for ticket
  • Recurring options
  • Automatically get employee managers to escalate the ticket
  • Build SLA per specialty, it includes Response Time, Fix Time, and Verification Time

Mountain View
Mountain View

Routing Options

  • Specialties driven routing
  • 3 routing types (Direct assignment, Resource pool, and SPOC)
  • Assign tickets to single user (Direct assignment)
  • Assign tickets to group of users (Resource pool)
  • Assign tickets to single point of contact who will re-assign the ticket to others (SPOC)

Reporting

  • Volume reports
  • Distribution reports

Mountain View

Watch Video

Demonstration video that shows how to setup the system, then how to create and track tickets

Contact Us


Please don't hesitate to contact us for any query or question

Steadypoint , Microsoft Partner

info@steadypoint.net









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