100% Tenant Data Isolation
Keep every ticket, conversation, and attachment securely within your SharePoint environment and Azure storage boundary.
Microsoft Teams Ticketing System with Multilingual Support
The Native SharePoint Helpdesk & Microsoft Teams Ticketing System
Manage IT requests, automate ticket routing, and track SLAs directly in Microsoft 365. SteadyPoint Helpdesk brings your SharePoint helpdesk and Microsoft Teams ticketing system together in one place, while keeping all ticket data and attachments inside your own Microsoft tenant—with no per-agent monthly fees or third-party cloud hosting.
Verified By
- 30 days free trial
- No credit card required. Cancel anytime
- Built natively for SharePoint Online and Microsoft Teams
- Power Automate and Power BI integration
- Your data stays in your Microsoft 365 environment — no external storage
Why SteadyPoint Helpdesk Solution ?
No Per-Agent Fees
Get predictable pricing without the recurring monthly costs that come with paying for every support agent or technician.
Built for Microsoft Teams
Give employees an easy way to submit tickets and support teams a simple way to manage requests directly in Teams. With a SharePoint helpdesk and Microsoft Teams ticketing system built into Microsoft 365, everything stays in one familiar environment.
Flexible Ticket Creation Across Microsoft 365
Make it easy for users to submit support requests wherever they already work. SteadyPoint Office 365 Helpdesk turns emails and SharePoint portal requests into actionable tickets, while also working as a Microsoft Teams ticketing system. It gives your team a complete SharePoint helpdesk experience, all within Microsoft 365.
- Automatically convert support emails into tickets, with attachments preserved
- Create tickets directly from Microsoft Teams
- Give users a simple self-service portal built on SharePoint Online
- Use Power Automate to create tickets from other systems, including internal apps and external business platforms
AI-Enhanced SharePoint Ticketing for Faster Resolutions
Work faster with an AI-powered Office 365 helpdesk that helps agents summarize tickets, suggest solutions, generate resolution details, and write professional comments.
Built into your SharePoint ticketing system, these AI tools help teams resolve requests faster while keeping everything within Microsoft 365.
Automated Routing & SLA Management
Keep support requests moving with automated ticket routing and SLA tracking. Assign tickets based on category or department — all within your SharePoint helpdesk and SharePoint ticketing system.
- Automatically assign tickets and escalate high-priority requests
- Track SLAs in real time and notify managers before deadlines are missed
- Create custom ticket statuses such as Open, In Progress, Pending Vendor, and Resolved
Knowledge Base
Help users find answers faster with a centralized knowledge base built into your Office 365 ticketing system. Give employees quick access to common solutions and support information, while reducing repetitive tickets.
Power BI Service Desk Analytics & SLA Reporting
Get a clearer view of your support performance with Power BI and your Office 365 helpdesk data. Track ticket volume, resolution times, SLA performance, and agent workload to understand what's working and where your support team can improve.
Installation Guide
Watch the complete installation walkthrough for SteadyPoint Helpdesk, or follow the step-by-step install guide.
Key capabilities from SteadyPoint Helpdesk in one view.
Problem Catalog
Build a custom problem catalog based on real user issues. Organize it into up to four levels.
Learn about Problem Catalog
User Hierarchy
Set user roles with a four-level hierarchy across your teams.
Learn about User Hierarchy
Automatic and Manual Routing
Route tickets manually or through automation rules to get requests to the right team faster.
Learn about Automatic and Manual Routing
Open Tickets via Email
Let users open tickets by email without logging into the portal, making support easier with your SteadyPoint Office 365 helpdesk.
Learn about Open Tickets via Email
Reminders & Escalations (SLA)
Use reminders and escalations to keep SLA targets on track.
Learn about Reminders & Escalations (SLA)
Knowledge Base
Publish articles and guides so users can find answers and solve common issues faster.
Learn about Knowledge Base
Stay on Top of New Tasks
Get notified when new tickets are created in your SteadyPoint SharePoint ticketing system.
Learn about Stay on Top of New Tasks
Never Miss an Activity
Track ticket activity to see progress and ownership at a glance.
Learn about Never Miss an Activity
Meet Your Deadlines
Configure reminders and escalations so teams know exactly when action is needed.
Learn about Meet Your Deadlines
Multiple Working Calendars
Use working calendars that match each team's local schedule.
Learn about Multiple Working Calendars
Admin Center
Manage users, settings, and application data from one place and configure your SteadyPoint Office 365 ticketing system to fit your team's needs.
Learn about Admin Center
Customizable Ticket Templates
Customize ticket forms with the fields your team needs in your SteadyPoint SharePoint helpdesk.
Learn about Customizable Ticket Templates
Reporting Tools
Access clear reports on tickets and overall support performance.
Learn about Reporting Tools
Tickets Auto-Close
Automatically close resolved tickets when users do not reply.
Learn about Tickets Auto-CloseComparison
How SteadyPoint Is Different
| Capability | SteadyPoint Helpdesk | Traditional Ticketing Tools |
|---|---|---|
| Microsoft Teams | Create and manage tickets directly in Teams with your SteadyPoint Office 365 ticketing system. | Often requires additional tools or switching between apps. |
| Pricing | Flat application pricing with no monthly per-agent fees. | Usually charges a monthly fee for each support agent. |
| Data Storage | Keep ticket data and attachments inside your Microsoft 365 tenant using SharePoint Online and Azure. | Data is often stored on third-party vendor clouds. |
| Authentication | Use your existing Microsoft Entra ID and MFA. | May require third-party credentials or identity providers. |
| Setup | Quick to deploy within your existing Microsoft 365 environment. | May require additional integrations and setup. |
Explore SteadyPoint Helpdesk
Compare plans, review features, or follow step-by-step guides to set up your SharePoint helpdesk in Microsoft 365.