Built for Microsoft 365 teams
SteadyPoint Office 365 helpdesk is built to work with SharePoint and Microsoft Teams. Your team can use tools they already know.
Microsoft Teams Ticketing System with Multilingual Support
AI-Powered SharePoint Helpdesk You Can Depend On
Enhance the quality of your support with AI-powered Office 365 helpdesk.
- Get started quickly using ready-made templates.
- Manage requests directly via the web, for both agents and end users.
- Set up your SharePoint ticketing system in Microsoft Teams, a platform your employees already know and use every day.
- Keep your data within your own Microsoft 365 environment.
- Use AI to summarize issues and suggest resolutions.
“SteadyPoint SharePoint helpdesk centralizes support requests within Microsoft 365 environment. Response times improved, without adding another platform.”
Verified By
- - 30 days free trial
- - No credit card required
- - Cancel anytime
Your data stays with you
With SteadyPoint SharePoint Helpdesk, all ticket data is securely stored within your own Microsoft 365 environment.
Supports your compliance requirements
SteadyPoint SharePoint ticketing system is designed to support your compliance requirements, including those related to GDPR and HIPAA.
Support from day one
Get onboarding guidance and responsive support from the team whenever you need it.
How it works
From request to resolution in 3 clear steps
01
Create a ticket
Users can submit requests through your SharePoint helpdesk, Microsoft Teams, or email.
02
Route it automatically
Requests are assigned and routed using no-code workflows. Reminders and SLA-based actions help keep everything on track.
03
Resolve and track progress
Monitor ticket progress and resolve issues faster. Gain clear visibility with built-in reports or Power BI dashboards.
Create Tickets via Email or from Other Systems
Users can easily create tickets via email and receive replies. All messages stay connected to the same ticket.
You can also use Power Automate to create tickets from any other system. This includes internal apps and external business platforms.
AI-Enhanced SharePoint Ticketing for Faster Resolutions
SteadyPoint is an AI-powered Office 365 helpdesk solution built to help support teams work faster. Agents can summarize ticket descriptions, generate resolution details, and write professional ticket comments with AI assistance.
Based on the ticket description, SteadyPoint can also suggest possible solutions to help agents resolve issues faster. With these AI capabilities built into your SharePoint ticketing system, your team can manage tickets more efficiently without leaving the Microsoft 365 environment.
Work from one interface in Microsoft Teams
Let employees submit and manage support tickets directly through Microsoft Teams ticketing system. Triage requests, automate workflows, and resolve issues faster, all from one place.
This Office 365 helpdesk helps your team manage support requests without switching between different platforms.
Ready to add SteadyPoint Helpdesk to your Microsoft Teams?
Installation Guide
Watch the complete installation walkthrough for SteadyPoint Helpdesk, or follow the step-by-step install guide.
Why SteadyPoint SharePoint Helpdesk Solution?
Your Data Stays in SharePoint
Your ticket data stays in your own Microsoft 365 tenant. It is stored in SharePoint Online, not on SteadyPoint servers.
ITIL-Compliant
Built with ITIL best practices to support consistent service workflows.
GDPR and HIPAA Compliant
Supports compliance needs such as HIPAA and EU GDPR requirements.
Multilingual Ticketing Interface
SteadyPoint SharePoint Helpdesk admins can change the ticketing interface language. Choose from English, Arabic, German, or French. Additional languages can be added on demand.
Feature Highlights
Key capabilities from SteadyPoint Helpdesk in one view.
Problem Catalog
Build a custom problem catalog based on real user issues. Organize it into up to four levels.
Learn about Problem Catalog
User Hierarchy
Set user roles with a four-level hierarchy across your teams.
Learn about User Hierarchy
Automatic and Manual Routing
Route tickets manually or through automation rules to get requests to the right team faster.
Learn about Automatic and Manual Routing
Open Tickets via Email
Let users open tickets by email without logging into the portal. Your Office 365 helpdesk can manage these requests.
Learn about Open Tickets via Email
Reminders & Escalations (SLA)
Use reminders and escalations to keep SLA targets on track.
Learn about Reminders & Escalations (SLA)
Knowledge Base
Publish articles and guides so users can solve common issues quickly.
Learn about Knowledge Base
Stay on top of new tasks
Get notified when new tickets are created in your SharePoint helpdesk.
Learn about Stay on top of new tasks
Never miss an activity
Track ticket activity to see progress and ownership at a glance.
Learn about Never miss an activity
Meet your deadlines
Configure reminders and escalations so teams know exactly when action is needed.
Learn about Meet your deadlines
Multiple working calendars
Use working calendars that match each team's local schedule.
Learn about Multiple working calendars
Admin Center
Manage users, settings, and application data from one admin center. Configure the helpdesk to match your team's needs.
Learn about Admin Center
Customizable Ticket Templates
SteadyPoint SharePoint helpdesk software lets you customize ticket forms with the fields your team needs.
Learn about Customizable Ticket Templates
Reporting Tools
With SteadyPoint SharePoint Helpdesk, you can access clear reports on tickets and overall performance.
Learn about Reporting Tools
Tickets Auto-Close
Auto-close resolved tickets when users do not reply.
Learn about Tickets Auto-CloseComparison
How SteadyPoint Is Different
| Capability | SteadyPoint Helpdesk | Traditional Ticketing Tools |
|---|---|---|
| Microsoft Teams | Create and manage tickets directly in Teams with our Microsoft Teams Ticketing System. | May require additional tools or switching between apps. |
| Data Storage | Ticket data stays inside your Microsoft 365 tenant on SharePoint Online. | Data is often stored outside your Microsoft environment. |
| Workflows | No-code setup for routing, reminders, and ticket steps. | Often requires technical setup or vendor support. |
| Setup Speed | Quick to deploy with minimal effort. | Slower setup due to integrations and migration work. |
Explore SteadyPoint Helpdesk
Compare plans, review features, or follow step-by-step guides to set up your SharePoint helpdesk in Microsoft 365.